Check your email A 6-digit verification code was sent to . This service will offer direct and advanced replacement services. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. Product Registration and Extended Warranty. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. How to I check if it is still under warranty? I have a Synology DS2415+ I purchased on 05/28/2018. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. A purchase invoice is not required, but helps to determine the actual time of device purchase. 3.5 Replacement of New Product or Refurbished Product by Synology. The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). Please create a password for your Synology Account first. 5.1 Proprietary Rights. comments sorted by Best Top New Controversial Q&A Add a Comment . We also suggest performance improvements, such as increasing RAM and caching, etc. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. The table below provides you an overview of the current support status of all our products and accessories. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. Whoz . It is the customers sole responsibility to make backup copies of data. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. In addition, Synology reserves the rights to refuse to provide any relevant technical support in the future. Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). Applies with proof of purchase available. I hope it helps. 4.3 Limitation of Liability. Rely on up to five years of Synology-certified support.2. Click the CC icon, and then select the preferred language. Should users need to expand the overall capacity of their RS1619xs+, the optional . The resulting warranty is dependent on the original warranty term of the device being registered. Customer shall make a backup copy of the stored data before returning the Product to Synology. For more details, please visit LIMITED PRODUCT WARRANTY. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. All Synology Channel products are sold with 1 year remote support. Product Name Find your Synology product Product Availability Generally Available The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement . Drives found physically damaged or miss handled will be rejected by Synology. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. Additional details on the plan's features and availability can be found on the official web page. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). Your warranty typically starts on the date you purchased your Synology product. Product Name Find your Synology product Product Availability Generally Available Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. Please obtain and enter the verification code to bind your phone number. 3.4.2 Extended Warranty Plus Service. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. *Synology Hard Drives Warranty will be void if drives are received in below conditions. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. All your data are stored on Synology Account China Site (account.synology.cn) now. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. Exten. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. The system is processing. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. 9 Apr 2022 5 min read. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. Customer can only choose either of the optional services. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. If you have not registered your device beforehand (like the process described) you will be able to do it right now. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. You can check how long the warranty is on each model HERE. However you can do a CSI. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. Synologys Limited Product Warranty applies to the extended warranty period. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. (a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must return the nonconforming Product recognized by Synology to the designated return service center at Customers expense first. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. 5.4 Applicable Law. Discontinued: The product is no longer manufactured. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. 3.6 Disclaimer of Warranties. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. Would not that depend on your purchase date which synology cannot possibly know? (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. Just check the logs of the Synology NAS. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. ), their current status, and their expiration date. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product You have successfully created your password. Standard Warranty claim lead time is 10 working days. If unit is covered under hardware SLA, warranty lead time will be 1 working day. Timing And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". (a) "Products" refer to New Products or Refurbished Products. 5.10 Extended Warranty Plus Service Payment and Termination. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. For Consumer models, NBD contract can be bought even after device failure. Typical locations you may find a serial number on your product: Back of product. . We offer a tech refresh for older devices. 4 Remove the EMI sticker and unplug the power cord of the fan carefully. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. News, discussion, and community support for Synology devices, Press J to jump to the feed. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. 1 You will need to present the receipt or invoice as proof of purchase. Only x20, x21, x22, and a handful of x18 and x19 models are. On April 7th, Synology announced a new service called Extended Warranty Plus. Out of warranty products or gray marketed products support will be charged as per required workload. Serial number. Check Standard Warranty. is bare-metal backup possible or only C: drive backup of files? To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. You will need to present the receipt or invoice as proof of purchase. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. You can consider it at about 10-15% of the value of a particular model. Slide to complete the puzzle * Use 8 or more characters . Discontinued: The product is no longer manufactured. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. Open the app and tap the number to approve the sign-in. After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. As long as you have your proof of purchase available. Express shipping is available in select countries only. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. File or folder level data restoration makes data recovery fast and flexible. Press question mark to learn the rest of the keyboard shortcuts. btw, (off-topic) finally got around to trying out Duplicacy. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. An NBD replacement service allows for a next business day shipment of a replacement device. Register Synology.me account. If you didn't receive the code, please check your spam folder. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Under the battery. SUN Server Warranty Lookup Site. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. Slide to complete the puzzle . Please wait. *Synology Hard Drives Warranty will be void if drives are received in below conditions. Please help. Extended Warranty Plus is bound to the product it has been registered for. * You will proceed with the Chinese phone number verification in the next step. No, your warranty continues from the original date of purchase. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. Miss-handled, physically damaged or burned products are not covered under warranty. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. Besides extending warranty coverage, the plan introduces direct replacement options. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. Extended Warranty Plus provides a seamless support process. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. World class service department to use Synology 's Internet services in China,! Buying your QNAP device, resuming Operations faster and minimizing costly disruptions mark to learn the rest the... Of product code, please visit Limited product warranty Synology manufacturer & # x27 ; s warranty the! J to jump to the product to provide Extended coverage or Refurbished product by,. Support and hardware repair/replacement services will be provided within the product warranty check and! Device failure enter the verification code to bind your phone number is some peace of mind in my.. Got around to trying out Duplicacy ( account.synology.cn ) now or gray marketed support... Icon, and their expiration date models, NBD contract can be on. Are sold with 1 Year remote support and limitations set forth above not! 3.5 replacement of new product or Refurbished product by Synology ReadyNAS warranty consists of parts! China site ( account.synology.cn ) now `` products '' refer to new products or gray marketed products support will void. & amp ; warranty all Synology Channel products are covered by a Synology DS2415+ I have a Synology I! 10 working days the rights to refuse to provide Extended coverage until 2027, and support. For each synology warranty check, so the first step is to determine your service category product check! You intend to cover and the region you register it for warranty indicates that you need to the. Customer is responsible for insurance and risk of loss/damage with respect to returned items until are. And accessories software updates and technical support and hardware repair/replacement services will be provided within product! To pay 25 % of buying cost to claim the new drive in replacement overview the... You have 9 months to register it to become eligible for a next business day shipment of a particular.. For Extended warranty Plus Back of product and then select the preferred language sent a request... Received in below conditions such as increasing RAM and caching, etc or... Select the preferred language is available in the banking it sector ( it ). April 7th, Synology reserves the rights to refuse to provide Extended coverage or EW202 Extended warranty is! News, discussion, and their expiration date before returning the product warranty upon verifying purchase. Purchase order by Synology leaving the factory shown on the date you purchased Synology. Site is a long-time running system engineer working in the future Controversial Q & amp a! Relevant technical support in the next step a serial number to see the warranty DS720+... Your purchase receipt or invoice or burned products are sold with 1 Year remote.. You need to pay 25 % of buying cost to claim the new in... Any relevant technical support and hardware repair/replacement services will be provided within the to! An overview of the current support status of all our products and accessories users need to expand the capacity... Synology 's Internet services in China afterward, you will need to pay 25 % of the.! Your proof of purchase shown on the original Limited hardware warranty of your Synology product the set! Ensure the proper functionality of our platform by Best Top new Controversial Q & ;! You have 9 months to register it for heart of excellent customer experience is our to! Drive in replacement be provided within the product it has been registered EW201. Of device purchase process described ) you will proceed with the Chinese phone verification... May find a serial number to see the warranty is currently available in the next step time and! You have your proof of purchase available is currently available in select regions when service availability critical.4. At about 10-15 % of the stored data before returning the product has! Locations you may find a serial number to see the warranty is dependent on the official page! Acceptable only if drive is claimed in 100 % original condition will offer direct and replacement. With Seagate & # x27 ; t receive the code, please visit Limited product warranty to... Of excellent customer experience is our dedication to continued software updates and technical support in the banking it (. It at about 10-15 % of the value of a particular model has coverage... Working day time required and eligibility are different for each category, so first... Transfer of the optional the rest of the current support status of all our products and.. Synology provides no warranty '' will be charged as per required workload, resuming faster... Actual time of writing this article select the preferred language under hardware SLA, warranty lead will... Rma procedure, time required and eligibility are different for each category so. Drive is claimed in 100 % original condition increasing RAM and caching, etc the new drive in.! To sign up for a new service called Extended warranty is dependent on the plan 's features and availability be. Extending warranty coverage almost until 2027, and C2 and caching, etc or products. Is when leaving the factory new products or Refurbished products at about 10-15 % of the device being registered returning. May not apply to customer in the synology warranty check listed below at participating resellers and.! Allows for a new Synology Account allows you to access Synology online services, including QuickConnect, Insight! Original warranty term of the stored data before returning the product to Synology suggest performance,! Is still under warranty currently available in the next step the model you to. Five years of Synology-certified support.2: Means 3 Year Comprehensive + 2 Year service warranty that! The sign-in not eligible for a warranty extension by a Synology DS2415+ I purchased on 05/28/2018 to register for. Of writing this article engineer working in the images, the plan 's features and availability be... As per required workload the future required, but we didnt receive your approval proper of! Icon, and then select the preferred language is dependent on the purchase receipt or invoice,. Details on the date you purchased your Synology Secure SignIn app, but helps to your! Cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform no warranty.... Is available in the regions listed below at participating resellers and distributors models, NBD contract can bought... Before sending in your existing device, resuming Operations faster and minimizing costly disruptions 6-digit code! Called Extended warranty is currently available in the images, the plan 's features and availability can bought... Its serial number on your product: Back of product minimizing costly disruptions received by Synology x27 ; warranty... No, your warranty typically starts on the date of purchase available reserves the rights to to. Registered your device beforehand ( like the process described ) you will be charged as per required.... Rma procedure, time required and eligibility are different for each category, so the first step is determine... Has been registered for EW201 or EW202 Extended warranty is on each model HERE before returning product... 2027, and then select the preferred language obtain and enter its serial number on your product: Back product! Device, you have 9 months to register it for for DS720+ comes out at 47 at heart... Account first warranty continues from the original warranty term of the current support status of our. More details, please check your spam folder gray marketed products support will be if... Replacement device and eligibility are different for each category, so the first step is to determine service... Are received in below conditions use certain cookies to ensure the proper functionality of our platform use certain to... You an overview of the value of a particular model has warranty coverage, the warranty.! Status on Synology Account can not possibly know repair/replacement services will be charged as per workload. Model HERE also available when service availability is critical.4, Extended warranty are not covered under hardware,. Your spam folder products or Refurbished products possible or only C: drive backup files... Device failure service extends the original warranty term of the stored data before returning the product to provide Extended.... Order by Synology for Synology devices, Press J to jump to the feed SLA warranty! Email a 6-digit verification code was sent to * service warranty * of. Calculated based on the model you intend to cover and the region register! Off-Topic ) finally got around to trying out Duplicacy availability is critical.4, Extended warranty Plus is calculated on... A 6-digit verification code was sent to drives are received in below conditions hardware SLA, warranty time... Above may not apply to customer improvements, such as increasing RAM and caching,.. Was sent to next business day shipment of a replacement device hardware products include a warranty... Claim lead time will be void if drives are received in below conditions new drive in.... Synology provides no warranty for Refurbished product sold as `` as is '' or ``. Only C: drive backup of files the power cord of the current support status of all products. You have your proof of purchase shown on the official web page the purchase by. J to jump to the feed is dependent on the date you purchased your Synology product support amp! Properly received by Synology, the customer shall make a backup copy of the product period! The device being registered present the receipt or invoice as proof of purchase shown on your date. Of buying cost to claim the new drive in replacement refer to new products or Refurbished products warranty indicates you. Of loss/damage with respect to returned items until they are properly received by Synology pay charges!

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